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GDPR – What Is All the Fuss About?

Posted on 16/02/2018

Let's get something straight – you've nothing, repeat nothing, to worry about over the GDPR (General Data Protection regulation). Because you already value and only use your customers' data for the purposes it was collected…

Blog Change

Posted on 25/01/2018

Did you know this will be ShopTalk's 309th blog? With an average length of some 1,000 words, that's an awful lot of words (though hopefully the advice has been better!). But the time has come for change. This blog sets out how

Why People Buy Desktop PCs

Posted on 18/12/2017

You'll have heard lots about gaming. That's because it's huge! In 2017 digital game sales were 3.2Bn! But what's this got to do with you? Well, just ask yourself, why does anyone these days buy a desktop PC?

The Market for Smart Home and Other Stuff

Posted on 06/10/2017

Carl West of GfK's becoming a regular feature at the Target Open Day. His specialty is helping retailers, resellers, distributors and system integrators be more profitable. Who better to come talk at the Open Day?

Everything You Need to Know About Smart Home

Posted on 29/09/2017

We're getting that much interest in Smart Home we're blogging about it. In "Smart Home, Office and Workplace" I'm helping you understand things better. Plus I'll hint at some of the really cute ways Smart can help you, your business and customers

We're Ready, Are You?

Posted on 08/09/2017

So, our 10th annual Open Day is upon us. In just 5 days it kicks-off. We've been planning it since last October. We've spent the last year getting ready for the day. Are you ready for it too?

Do the Right Thing

Posted on 01/09/2017

At face value Target's business is like any other. But when you look harder distribution is actually very different. Because with no products disties have little to distinguish themselves from each other. And that's why Target created ShopTalk

Next Generation Tech

Posted on 18/08/2017

The UK is facing a skills shortage. What's startling is it's the science, technology, engineering and maths (STEM) ones that are suffering. But you can help. Read on for more...

Cut It Out!

Posted on 04/08/2017

While defective products can be replaced, defective services leave a bad experience. Both destroy productivity and damage reputations. You'll only confront loss by understanding its causes and eradicating it. How? Come to the Open Day and see "Cut It

How To Get The Right Business Insurance Cover at a Competitive Price

Posted on 26/05/2017

Business insurance costs. But you can save hopping on a price comparison site and job done. Not necessarily. 90% of businesses are underinsured. To help avoid it ShopTalk Rewards partnered with Henderson Insurance Brokers, specialists in the IT trade

The In-Store PC Builder: The Configurator of Choice for PC Professionals

Posted on 13/04/2017

Five weeks ago I started a blog with an apology - I was going to be shamelessly un-impartial. Five weeks on I've set out why it's the PC configurator of choice for over 900 expert trade PC builders like you…

How to Use a PC Configurator

Posted on 24/03/2017

Ecommerce spawned PC configurators – web software making it possible for anyone to build a computer. Configurators exist to eliminate you. So why if we only serve the trade do we think they're a good idea?!

Built by Experts for PC Professionals

Posted on 17/03/2017

We're going to start with an apology. We're going to break ShopTalk's impartiality rule. We really need to be decidedly un-impartial about something. About a free service Target offers and why you really should use it

Business Rates Changes for SMEs

Posted on 10/03/2017

On April 1st 2017 your rates bill will change. New rateable valuations are being published. And while some will win with lower rates, others won't. Making sure you're paying the right rates matters. That's what this post is about

Apprenticeships: Nothing Good Comes Easily

Posted on 03/03/2017

If apprentices are such a great way to find talent, why is it some 80% of SMEs have never hired one? Join us as we talk to John Dean of Computer Lifeline. Now on his 5th, he's an apprenticeships veteran. So what does he know everyone else doesn't?

How to Make Your Business Fly - Join FSB, get £80 account credit

Posted on 24/02/2017

As a small IT business owner you've many hats to wear. Customer service. HR. Accounts. Compliance… Then there's the cost! Especially solicitors. No-wonder you get stressed! But there is help. And we'll pay you 80 to take it

How to Find the Perfect Apprentice

Posted on 10/02/2017

Recruitment mistakes can cost as much as 13 times pay. Don't make poor recruiting decisions – find the perfect hire. Find an apprentice…

Target Components Sponsors IT Apprenticeships with £720 account credit

Posted on 27/01/2017

Launched 1st February 2017 "ShopTalk Rewards" redefines how loyalty schemes work. Because it's a programme that doesn't reward you for spending. But a programme that recognises your efforts to build a better business. Like to learn more, read on…

The Secret to Winning Bids

Posted on 20/01/2017

Bids, quotations and proposals. Tools of business development. Documents that serve a purpose – so buyers to compare you and choose. Tendering for work is competitive, it's taking a chance. Just make sure you've the best chance of winning possible

Why 5S Isn't What It's Cracked-Up To Be

Posted on 06/01/2017

If you're an IT SME into hardware your workshop is somewhere you love spending time. You love this job! But if you've ever mislaid tools or parts, you've no small problem. Sure, you may be brilliant with computers but boy, are you in a mess

9 Top-Secrets: How to Sell Your Business for More than it's Worth

Posted on 16/12/2016

Is this some dodgy post about tricking buyers into paying over-the-odds? No, this post does what it says. If you understand what buyers will pay for and how to make them pay more, you've got the secret

The Road to Hell is Paved with Good Intentions

Posted on 09/12/2016

"A presentation from the ‘Division Director of Pensions'? That's going to be as dull as ditch-water." Funny and bluntly honest, it was anything but. Want to understand what an expert had to say for business owners like you? Read on…

The Best Way to Sell-Up: Don't Use an Accountant

Posted on 02/12/2016

Seven weeks on and we're still writing about "How to Create a Business Worth Buying". Why? Not to get you to sell or teach you how. It's because your business has to be more than a pay-check, it has to be your nest-egg

Don't Be An Idiot Selling Your Business

Posted on 25/11/2016

With a title like this we could have written about anything. But instead we're going to focus on the one thing that as hard as it is to do, is also the one thing that'll ruin your chances of selling in a flash. What it is? Read on…

Bank Statements: Weapons of Mass Destruction

Posted on 18/11/2016

"How to Create a Business Worth Buying" hasn't been written to make a bigger point – though it seems to be trying. Turns out best practices have worth for buyers. So what's this week? Making your business cash-generative

Negotiating Business Sale: What's Your Exit?

Posted on 11/11/2016

Even if exit's not your plan it still makes sense to make your business sale-ready. Continuing our series on building business value this week we turn to something much closer to home – YOU

Looking to Sell Your Business? Then Don't Obsess About its Turnover

Posted on 04/11/2016

Aiming to create a business worth buying pleases lenders, suppliers and customers. ‘Preparing' for sale makes sense even if selling's not your plan now. This week we look at the role growth plays in the value of business

Can't Read Management Accounts? You're Not Fit to Run Your Business

Posted on 28/10/2016

We've looked at how good customer data and dependable income pushes up the price of your business. But are there more things that'll pile on the value? Turns out there are. That's what this post is all about

Get Top Dollar for Your Business: Ignore Sales and Profitability

Posted on 21/10/2016

Don't assume others will prize your business. To make it worth paying for it has to be attractive. Last week we discussed customer data, this we turn to knowing how customers spend and what they will

Selling Your Business: Are Your Customers Worth Squat?

Posted on 14/10/2016

Your business isn't worth anything like what you think. Don't sit back in the hope yours business is worth something. Join us and learn how to make your customer base worth having

Open Day 2016 - What Comes Next?

Posted on 07/10/2016

The 2016 Open Day is over. If you didn't or couldn't make it that's a shame – we're told it was the best yet. This year's Open Day set a new bar for Adviser Presentations and we want to make sure everyone gets to benefit from that

Build a Better Business (2016 Target Trade Show Guest Speaker Programme)

Posted on 09/09/2016

The education system is failing employers. The skills gap is a big issue not just the UK but the rest of Europe and US. We can't solve it, but we can help you. ShopTalk was founded to help you build a better business. Like to find out more?

When Perfect is Good (Baltic Training at the 2016 Target Trade Show)

Posted on 19/08/2016

"Perfection is the enemy of good" is a saying about how chasing faultless excellence ends with nothing getting done. But could there be times when it's the right thing to do? Well, Steve Jobs had some things to say on this. Like to know what he said?

Going, Going, Gone (Bid Perfect at the 2016 Target Trade Show)

Posted on 12/08/2016

Auctions work by presenting stuff for offers and selling to the highest bidder. It's a tested method thousands of years old. But how would a business auction the chance to pay you? And how would you go about bidding for that? Read on…

More Out Less In (Productivity Leaders at the Target Open Day)

Posted on 05/08/2016

What's the difference between efficiency and effectiveness? One's about doing things right and the other's about doing the right things? Whatever, one thing's certain: productivity matters …

Testament to Endorsement (KitGuru at the 2016 Target Open Day)

Posted on 22/07/2016

Which is more believable? You telling a customer you're great or someone else? Quite. Of course some will think you got a friend to say it so they don't work for everyone. But what if there were a way to get credible endorsements?

Where Are You? (Google at our Trade Show)

Posted on 15/07/2016

In 2012 Google disclosed it had found more than 30 trillion unique URLs. And while up to 75% of those are just held as names, that's still leaves 22 trillion live websites. Yours is just one in a universe full of others. Where are you?

How to Bargain with Hagglers

Posted on 08/07/2016

Everyone's experienced hagglers. You know how it feels dropping your price. Tiresome on a USB drive imagine how upsetting it'd be if no-one would pay what you wanted for your business. But there are ways to deal with this…

How Much Do You Need? Kryten is Coming!

Posted on 01/07/2016

Why are you in business? What are your goals? What's the end-game? Big questions but ones you could answer "to make a living." But how much do you need? Easy to say, hard to answer. So we've a special workshop on it at the 2016 Open Day

Be Lucky

Posted on 24/06/2016

Luck might seem something mysterious and down to chance but it's not. You can be more lucky if you can break certain habits and think differently. If you want greener grass, you can get it. This blog series tells you how

Start Getting Lucky

Posted on 17/06/2016

So luck's down to a certain state of mind is it? Resilience. Intuition. Problems as cue's to learn. That it? Can we go now? No. Getting lucky isn't just about attitude. It's about behaviour too. Like to find out more?

Preparing to Be Lucky

Posted on 10/06/2016

Tend to explain things away or duck problems? If so chances are you're unlucky. Don't like that? That's irony! But seriously, luck is down to you. Problem is if you're ‘negative' you'll find this tough. Want to find out why and what you can do?

Only You Can Be Lucky

Posted on 03/06/2016

Last week's blog talked about generalisations. About how unlucky people tend to use them and lucky don't. But if you think this is the way lucky people duck things think again. Because they think about responsibility. Why does this matter? Read on…

Luck Doesn't Happen By Chance

Posted on 27/05/2016

A customer says "Brilliant, thanks for fixing my computer". Do you think "Thank you, I worked for that", or "Yikes! Am I on a lucky streak?"? Like to know why your answer matters? Read on…

The Grass Is Always Greener

Posted on 19/05/2016

Are you lucky? Or does it seem to pass you by? Is luck fluke or fate or is it something else? It turns out you can be more lucky and that's what this series of blogs – "Nothing Happens by Chance" is all about…

Working Your Workspace

Posted on 29/04/2016

What's your office, workshop, shop, garage like to work in? Great time management isn't just about how good you are, it's about how good you are. And that's down to your surroundings as much as anything else

Dirk Gently and Time Management

Posted on 22/04/2016

Dirk Gently and the "fundamental interconnectedness of all things" has quite a lot to do with time management. Because your mind and body are connected - a lot. So if you think you can get better at managing time by just using your head, think again

Day-Dreaming Boosts Productivity

Posted on 15/04/2016

Who hasn't found themselves day-dreaming? A wandering mind is common enough, but it's a no-no. If you've slipped away, your productivity's shot and your time management's in the dog-house. But is it so bad? Like to use your attention better? Read on…

Brain Training

Posted on 08/04/2016

You can't avoid mental fatigue or emotional stress. But you can manage them. Like physical exercise you can prepare, pace and recuperate after. If you're interested to learn more about how to train your brain, read on…

Mental and Emotional Fitness

Posted on 01/04/2016

Time Management, what's the problem? Decide on the highest priorities and tackle them first, there may not be time later. Wise words - except are they? They make sense and seem reasonable. But are they?

The Art of the Changeover

Posted on 24/03/2016

Ever gone to work without your wallet? And found you've got it. Driven somewhere and not remembered the drive? Every day we function using non-conscious routines. They exist for good reason. But when it comes to managing time they cause problems...

Peak Performance

Posted on 18/03/2016

In "The Art of Time" we said we'd found more about the latest thinking on how our minds work and what that means for managing time. This blog sets out what we found …

Plan, Organise, Motivate, Control

Posted on 11/03/2016

Running a business starts with planning. Thinking through what you want to happen so you can make it so. Simply turning up every day, picking up where you left off completes jobs but takes you nowhere. Healthy businesses look to their futures...

Money, Money, Money…

Posted on 04/03/2016

For some, money means little, for others it's everything. Whichever you are one thing's certain: money matters to your bank. Run out of cash and get clobbered with charges, maybe worse. Managing money right counts. Read this blog to find out how…

By the Book?

Posted on 19/02/2016

Everything in this blog you already know. It's all what you'd find in any business text book. So why are we talking about it? Because there's things about running a business that if you never learn could sink you. Read on for more…

Out of Control?

Posted on 12/02/2016

How do you run a business? How do you know when it's running well and not? There are dozens of ways to gauge how a business is doing. But which really matter? That's what this series is all about

Tax and Spend

Posted on 05/02/2016

So, the end of another blog journey. This one we set out to find whether you could make more money by giving some of it away. Or even by not taking it in the first place. Nuts? Join us and you decide …

When is Asking for Trade Credit Right?

Posted on 29/01/2016

In "The Trade Credit Trap" we set out the tests to apply when giving credit. And we stated we'd discuss more about why customers ask. That's what this blog is about …

The Trade Credit Trap

Posted on 22/01/2016

"I need it for cash-flow…" "I won't do the deal without it." If you've ever heard comments like these from customers pushing for credit, you're not alone. It can seem trading with businesses has to entail credit, but does it? Join us and find out…

VAT - A Blessing in Disguise?

Posted on 15/01/2016

"In this world nothing can be said to be certain, except death and taxes": Benjamin Franklin 1789. When it comes to tax if you're good at what you do VAT will come your way. But won't paying VAT cripple your business? No. Read on and find out why…

Conventional Wisdom?

Posted on 08/01/2016

Dough, wonga, there are all kinds of names for money. And the better you are, the more of it you'll make. But what if you could make even more giving some of it away or even turning down business? Stupid? Join us and find out why it's anything but

How to Manage Time

Posted on 13/11/2015

So, you've invested time in learning how to manage it. Time to toddle off and pick out the easy bits. Errrr, not quite – it's not that simple. To find out why, read on…

The 7 Behaviours of Productive People – Part 2

Posted on 06/11/2015

Last week we talked about using a diary, to-do lists and batching work. This week we're covering distractions, concentration and pauses. Getting to grips with time is no quick fix – but neither is it difficult. Interested? Read on…

The 7 Behaviours of Productive People – Part 1

Posted on 30/10/2015

Managing time is not about some magic app, it's about your mind-set and discipline. So, if you're in the right frame of mind – if you're prepared to spend time learning how to save it, this is the blog for you …

Time In 3D

Posted on 23/10/2015

Time management is hard. You can't manage it just what you do in what you've got. And that's the nub of it – do you? If you've problems with time you're not alone. But could your problems be self-inflicted?

Timed Out

Posted on 16/10/2015

No-one has enough time - everyone's rushed off their feet. But if you're feeling stressed, even overwhelmed - relax. Because you do have time to do anything you want. Read on to find out how

Make Customers Complain

Posted on 09/10/2015

This series is about making more money from the next customer you serve. If customers are already primed to trust you you'll sell more – and you'll get more from those you've never served before. This blog covers how to do this

The End is Nigh?

Posted on 10/07/2015

We could end our run on Awards by simply saying "Enter – last year's winners say you should." While true, this is weak. So we're not doing that. Many businesses enter awards regularly but rarely win. Why do they bother?

Play Makes it Possible

Posted on 01/05/2015

May 26th: the date this year's Awards kick-off. In just three weeks you can register for the Open Day and enter the Awards. Anyone can participate and anyone can win. But is it worth the effort? Find out in this blog

How to Handle Complaints

Posted on 10/04/2015

Conflict is anything from a look to a row. Recognise your style and you can improve things. But how? The defining feature of customer service is complaint handling. So this week find out how best to handle them and what this means for conflict styles

Atrocious Behaviour

Posted on 09/04/2015

Don't read this blog you won't get it. Don't pretend you're learning you're out for entertainment. Don't favour what makes sense over what doesn't. Cynicism isn't intelligence – it just betrays a closed mind. So, don't read this you'll learn nothing

Your Conflict Style: Pro's and Con's

Posted on 27/03/2015

Everyone deals with conflict differently. Most of us simply use what comes naturally without thinking - that is until you did last week's assessment. This blog is all about helping you understand what it all means

A Matter of Style

Posted on 19/03/2015

The last two blogs have made clear a great business rests on people skills. And we explained how your approach to people is set by how handle conflict. We introduced you to the Thomas-Kilman model and outlined the its Conflict Styles. Now is the time

Conflict's Consequences

Posted on 16/03/2015

Computers are your passion. But turning a hobby into a business takes more. Passion won't create customers or keep employees keen. Success rests on people skills and those are defined by your response to conflict. To learn more read on

Conflict of Interests?

Posted on 05/03/2015

Learning new skills: something you must make a habit. Keeping on top of your game – that's how you give great service. But, technical competence is just 30% of your worth. Surprised? This blog tells you the real measure customers use

2015: Everything to Play For

Posted on 19/12/2014

Christmas 2014 and the New Year are approaching. It's ‘traditional' at this time of year to reflect and remind ourselves of what we accomplished. But if you think we're just going to list all the blogs published, think again

The Internet Bubble Has Not Yet Burst

Posted on 14/11/2014

March 10, 2000 – the start of the bust. And the birth of today's internet. But it's flawed and won't endure. Join us for the final part of "Is The Internet Broken?" Find out why everything you thought you knew about the internet is wrong

Internet Growth Is Not Materialising

Posted on 31/10/2014

Fact: online shopping will destroy traditional retailing. Except everything you believe about the internet is wrong. In this session, we show true growth is fractionally that reported by exposing with what people are really using the web for

Time For A Change

Posted on 24/10/2014

Over the last few weeks we've been blogging about Ethical Business and the people part of making that happen. But now we've had our Annual Open Day, it's time for a change

The Discipline of Applying Discipline

Posted on 20/10/2014

Previously we've talked about the importance of standards in an ethical business. But what happens when people don't meet them? Because there's no point in having standards unless they're implemented. That's when formal discipline comes to bear

Real Teamwork

Posted on 09/10/2014

The last blog introduced the People Charter. But why bother? Because involving them in creating one will get your staff not just caring about the business, it'll get them thinking about it like it was their own

Target Open Day 2014 - Mission Accomplished: Now Let's Make 2015 Even Better

Posted on 26/09/2014

Well, 10 months in the planning and now our 2014 Open Day is gone! A huge, huge 'thanks' to everyone who came– we had a great time, we hope you did too. But time stands still for no-one and believe it or not we're already planning for 2015!

Ethical Business Isn't Nice, It's Fair

Posted on 12/09/2014

Being ethical means everything is in the long term interests of the business. You can't do this through pleasantries – performance matters meaning discipline matters. Being ethical isn't about ‘nice'; it's about having the courage to be strict

Standards for Managing People

Posted on 29/08/2014

Ever had problems getting the right staff? Or greeting people when they walk in? Everyone has things you want done just-so but your people do less so. The question is why and how would an ethical business deal with the issue?

The Right Way to Manage People

Posted on 22/08/2014

In the last blog we set out some key ‘tests' for whether something is ethical. Question is, if we're all to be truly ethical is it enough just to know these or is more needed to remind us? That's what this blog is all about.

What is Ethical Business?

Posted on 07/08/2014

Previously, we introduced ethical business as doing "the right thing". That morally, doing the right thing is good for your business. But how do you decide what is and what isn't? For that, we need some rules…

Good Business is Good For Business

Posted on 18/07/2014

In a ‘discussion' about businesses making less than inflationary pay rises I mentioned that this leads to a poorer population, lower demand and a stagnant economy. Then someone asked "How can you operate ethically when the primary motive is profit?"

Shoptalk Award: Best Business Idea

Posted on 09/05/2014

‘Best Business Idea' is the next blog in the ShopTalk Awards series written to help contestants with the best chance of winning

Most Innovative/Original Service Offering Award Winner 2013

Posted on 25/04/2014

This blog compliments those supporting this year's Awards. It sets out how last year's winners have fared and the impact winning has had. If you're interested in entering ‘Best Business Idea' this year this blog is for you

How to Compete So You'll Always Win

Posted on 21/02/2014

This is the first blog in a series by the same title. In it we'll set out examples of promotional artwork you can copy or adapt for your own use. Before that we'll be revisiting some of things that really, really matter when you compete

Making Money in 2014: The Full Story

Posted on 05/02/2014

The New Year is a time for reflection. So why not learn from the best where to place your efforts in 2014?

Marginal Gains: The Keys to Success

Posted on 17/12/2013

We've discussed the truly awesome power of marginal gains – in this blog workshop we consider the implications of using the technique and consider the requisites for successfully applying it.

Marginal Gains at Work in an IT Business

Posted on 09/12/2013

This week's workshop takes the conversation forward another step. By turning it to business and showing you the kinds of improvements within your reach

Applying Marginal Gains to Business - It's Easier than You Think

Posted on 03/12/2013

We've spoken a great deal about British Cycling's transformation and the pivotal role of Sir Dave Brailsford. But just what is the aggregation of marginal gains? And how would you even start thinking about it for a business?

Revelations: How to Find Inspiration

Posted on 18/11/2013

It's said inspiration is all around. If it is, why is it so hard to find?

British Cycling and How to Improve Your Business

Posted on 18/11/2013

Success in sport is often used to illustrate strategy, leadership or personal development. But are there examples from sport when it wasn't about winning but just being able to compete at all?

Target Don't Do Awards...

Posted on 19/09/2013

A couple of years ago Target pulled out of industry awards. It caused the odd niggle at the time. We had to ‘un-nominate' ourselves from a couple of awards and politely decline to be on the judging panel for another

Short and Long-Firm Fraudsters Target Independent IT Resellers

Posted on 30/08/2013

We have seen a number of incidents that indicate independent IT resellers are being deliberately targeted by long-firm and short-firm fraudsters.

What People Really Think About Independent Retail | How to Use Surveys to Promote Your Business

Posted on 12/03/2013

Surveying the public is a chance not to be missed. Commencing with why they offer huge opportunities, this blog focuses on the results of three Shopping Preference surveys

2012: What Have We All Done? | shoptalk's Key Messages

Posted on 21/12/2012

Little did I know when I helped out at Targets Open Day in 2011 I'd be half of it in 2012! But that's what happened. What started as visiting some customers and adding to the blog has grown into something quite a bit bigger. As well as a blog, we now

Windows 8: Look Out For Driver Problems

Posted on 24/11/2012

Windows 8 needs up to date device drivers - here's my experience with my touchpad

Getting Windows 8 to Boot What You Want

Posted on 21/11/2012

It's true: they've buried the Start Up folder alive. Learn how to config W8 to boot what you want

Windows 8 Won't Let Me Go Home!

Posted on 20/11/2012

There I was, 6pm, happy with the day and feeling OK about Windows 8. So far so good. Time to shut down. But could I?

Target Open Day 2012 - Fight Your Corner

Posted on 14/11/2012

Shop Talk delivered 4 hours of new, bespoke and unique content at the 2012 Target Open Day. This blog sets out the highlights

There's No Choice: Take Time to Make Time

Posted on 26/04/2012

In this concluding blog on time, we bring together everything that been discussed so far and leave you with the key. To master time, don't think about it at all.

Stop Making Excuses | Take Control of Time Management

Posted on 25/04/2012

Understanding how to make better use of time is easy. But getting going and making changes to create more time in your day can be much more difficult. Interested in overcoming your doubts?

50 Tips for Creating Time

Posted on 19/04/2012

Following on from "How to Create Time" this blog details 50 genuine, material tips to help you create more time. So, no "start thinking about time – it'll make you use it more effectively". Real, nitty, gritty stuff...

How to Create Time | Improve Your Personal Productivity

Posted on 19/04/2012

Not just another blog about time management, this has got the stuff that will create time for you. Really?

You Have a Choice | Time - Your Most Valuable Asset

Posted on 02/04/2012

No-one else controls the future of your business. How you spend your time matters. The issue is, how best to spend it?

If Only I Had More Time | Regain Control of Time

Posted on 16/03/2012

It's true, there are only so many hours in the day. It's also true you control what you do

Be Something Else | Understanding Your Target Market

Posted on 12/03/2012

We know you're great too - but do you know why?

Treat Your Business Like a Business

Posted on 05/03/2012

The recession means it's now more important than ever to behave like a retailer, not like a shopkeeper.

How to Implement and Run a Credit Control System

Posted on 26/01/2012

How to implement and run a credit control system

How to Profile Your Target Market

Posted on 04/01/2012

Learn how to determine who your customers actually are so you can market to them more effectively

Back To Basics: Keeping Business Simple

Posted on 15/07/2011

Let's get right back to basics: there are only three things you need to do in business...

Staff | Managing People

Posted on 14/07/2011

People don't come to work to do a bad job. They try and do the best they can. Focus on the basics and they'll excel

Customer Service 101

Posted on 14/07/2011

Customers are the lifeblood of your business. Treat them well and they'll return the favour

Shop Frontage

Posted on 14/07/2011

Your shop front speaks to every passer by. It can attract customers to your shop. It can put customer off coming in. Give it the attention it deserves.

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