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Target Don't Do Awards...

Posted: 19/09/2013

A couple of years ago Target pulled out of industry awards. It caused the odd niggle at the time. We had to ‘un-nominate' ourselves from a couple of awards and politely decline to be on the judging panel for another

How to Really Generate Business Online

Posted: 21/06/2013

Is having a website a no-brainer? Out of millions yours is just one. And while there's huge traffic, the majority isn't people buying stuff. If you are to be on the internet you must be clear why. Because it's not as simple as just having a website.

Shop Window Matters

Posted: 31/05/2013

Window displays matter hugely. Great window dressing and visual merchandising sells to everyone passing by. What's more, your techniques and creativity sell YOU as much as your stuff. But Winning window displays don't just happen – they're the result

Get the Customers You Deserve

Posted: 10/05/2013

Everyone knows Customer Service is important. Yet few know how to make it happen. Fewer still understand how to make their service remarkable. But my latest workshop ‘Get the Customers You Deserve' aims at this.

How to Sell ‘Nice'

Posted: 05/04/2013

Learning how to be ‘nice' is more than just a sales technique, it's a customer service strategy

How to Spell L-O-C-A-L

Posted: 27/03/2013

Whilst the public wants to shop local, they don't know who you are

Selling Convenience

Posted: 01/03/2013

Convenience is more than just about where you are. It's about how easy you are to visit

The Price is Right?

Posted: 03/09/2012

Find the right price for you and never worry about a price objection again.

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